1. Overview
ReanOrt provides professional services such as software development, implementation, integrations, consulting, and support. Because these services involve time, labor, and reserved capacity, refund eligibility depends on whether work has started and what has been delivered.
2. Non-Refundable Items
Unless otherwise stated in writing, the following are generally non-refundable once initiated or delivered:
- Discovery workshops, requirements analysis, audits, or consulting sessions already performed.
- Custom development work already completed (including partial milestones) and delivered.
- Third-party fees (hosting, domains, licenses, SMS credits, payment gateway fees) purchased on your behalf.
- Rush/priority fees used to reserve time or accelerate delivery.
3. Refundable Cases
Refunds may be considered in the following situations, subject to review:
If you cancel a confirmed engagement before any work starts, we may refund prepaid service fees minus reasonable administrative costs.
If a paid deliverable was not provided due to our failure, we may refund the unused portion or provide an equivalent remedy.
Where work has partially started, refunds (if any) are typically calculated based on the remaining undelivered scope and reserved time that can be reallocated.
4. How to Request a Refund
To request a refund, please email us with your order/invoice details and a clear explanation.
- Send your request to billing@reanort.com (or support@reanort.com).
- Include invoice number, project name, payment date, and reason for refund.
- We will review and respond with a decision or next steps.
Attach screenshots, email threads, or scope documents (proposal/SOW) so we can verify deliverables and timelines quickly.
5. Timelines & Refund Method
If approved, refunds are typically processed to the original payment method where possible. Processing times depend on your bank or payment provider.
- Review time: typically 3–7 business days after receiving complete information.
- Processing time: depends on provider (often 5–15 business days).
- Bank fees may be deducted where applicable.
6. Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date.
7. Contact
For refund questions, contact: